Shipping policy

Shipping Policy

At NM Shop, we strive to deliver your orders quickly, safely, and efficiently across South Africa. We partner with Bob Go to connect your orders with South Africa’s top courier and locker networks, ensuring reliable door-to-door delivery and pickup options.

1. Order Processing Times

 * Processing Time: Orders are processed within 1 to 2 business days (Monday – Friday, excluding public holidays) after payment confirmation.

 * Dispatch Notification: Once your package has been packed and handed over to our courier partner, you will receive an email and/or SMS notification with your tracking details.

2. Delivery Options & Estimated Delivery Times

Delivery times depend on your chosen shipping method and destination (main center vs. regional/outlying area):

| Delivery Option | Main Centers (JHB, CPT, DBN, PTA) | Regional & Outlying Areas |

|---|---|---|

| Standard Door-to-Door Courier | 2 – 4 Business Days | 3 – 7 Business Days |

| Express / Overnight Courier | 1 – 2 Business Days | 2 – 3 Business Days |

| PUDO / Bob Box / Smart Locker | 2 – 4 Business Days | 3 – 5 Business Days |

Note: Delivery times are estimates provided by our couriers and are not guaranteed during peak periods (e.g., Black Friday or holidays).

3. Shipping Rates

 * Shipping fees are calculated dynamically at checkout based on the delivery method selected, the total volumetric weight of your items, and your delivery address.

 * Promotional Free Shipping offers (if applicable) will automatically apply at checkout when your order total meets the required threshold.

4. Order Tracking & Notifications

 * Once dispatched via Bob Go, you will receive a unique waybill and live tracking link.

 * You can monitor your shipment’s status in real-time from dispatch to final delivery via the link provided in your shipping confirmation email.

5. Address Accuracy & Unsuccessful Deliveries

 * Please ensure that your delivery address, contact telephone number, and recipient details are accurate at checkout.

 * Couriers will attempt delivery to your specified physical address during regular business hours (8:00 AM – 5:00 PM, Monday to Friday).

 * If delivery fails after multiple attempts due to incorrect information or unavailability, the parcel may be returned to us, and additional redelivery fees may apply.

6. Damaged or Lost Packages

 * If your parcel arrives visibly damaged, please notify the courier driver immediately and report it to us within 48 hours of receipt.

 * In the rare event that a package is lost in transit, we will coordinate with Bob Go and the assigned courier service to investigate and dispatch a replacement or issue a resolution as quickly as possible.

7. Contact Us

If you have any questions, concerns, or need assistance regarding your shipment or order status, please get in touch with our customer care team:

 * Email: info@nmgroup.co.za

 * Phone / WhatsApp: +27 74 002 7978

 * Store Name: NM Shop